Terms and Conditions

Sale Terms and Conditions

Music at Noosa reserves the right to cancel, at any time before delivery, an order that it has previously accepted.

Music at Noosa may do this for various reasons including:

(a) Our suppliers are unable to supply goods that they have previously promised to supply

(b) An event beyond our control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that we are unable to supply the Goods within a reasonable time

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted

Price Changes

Prices and stock may change without notice.
We try our best to keep up to date with prices and stock on our web site, however we have the right to refuse sale on unavailable products or pricing abnormalities due to unforeseen circumstances.

Refunds

New Products

You are entitled to a refund, repair, exchange or credit if the product you have bought is:

• faulty
• significantly different to those shown or described to you; or
• not doing what they are supposed to do.

 As per the ACCC Website, you are not entitled to a refund if you 'simply change your mind' or are responsible for the damage.

When you buy, you should choose carefully. We do suggest that you research products before purchasing.

Please keep your receipt as proof of purchase.

Second Hand Products

Music at Noosa is a licensed second-hand dealer and have been operating from our Noosaville store for over 20 years.

Second Hand purchases have a 7 day return policy.

 If there is an issue with your purchase, please contact us immediately so we can try to rectify any problem.

Please be aware that second hand instruments are sold in “as is” condition and are not new. Therefore, second hand instruments may have imperfections and will exhibit wear and tear dependant on the age and condition of the instrument.

Cancellations

In the event a forward order or layby cancellation is made by you (The Customer), you will be charged a $50 admin fee and 20% restocking fee.

In the event that a Web transaction cancellation is made by you (The Customer), you will be charged a minimum of $50 admin fee and 20% restocking fee.

Spare Parts

Purchase of any non-licenced part as a replacement spare part is at your own risk. Some replacement parts also require professional installation to fit correctly. We cannot refund spare parts that have been unpacked or used.

Consignment

Music at Noosa can sell your instrument through our shop on a consignment basis.

We take an agreed percentage off the mutually agreed sale price as our commission for the transaction.

We will pay you amount by direct deposit into your bank within 7 days of the sale.

Your item is left with us until it is sold, or you wish it returned to you.  We ask for a minimum exclusive period of 30 days to ensure we have a fair chance of selling it.

If we are in negotiations with a customer and receive an offer which is below your minimum agreed amount, we will not sell the item unless we make contact with you and confirm if you will accept the lower price.

IMPORTANT INFORMATION FOR ALL GOODS LEFT AT OUR STORE

Whilst our store is a highly secure business & we endeavour to look after your items with the greatest of care whilst in our possession, we will not be held liable for any damage, wear & tear, misuse, theft or any other loss of your item whilst it is in our store.  We highly recommend that you check your insurance policy to ensure you are covered whilst your property is left with us.

The seller remains the owner of the property until it is sold.  Music at Noosa is acting as an agent on your behalf to sell your goods.  We recommend you list your property on the Australian Personal Property Securities Register to ensure your interest in your property is secured. 

Returning Goods

In the event of an item being approved by us to be returned for replacement, exchange or refund/store credit, all freight costs are to be borne by the purchaser except when there is damage to goods upon arrival or the product is dead on arrival (electronic equipment). All returns will incur a 20% restocking fee.

Please ensure the goods are re-packed as well as they can be and ready for pickup

We will send you a consignment tracking number and notification that a pickup will occur soon.

Website Disclaimer

It is our aim to keep all information on this website correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to make changes to the material on this website or to products and prices described in the site, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

Privacy Policy

Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with the following.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

• name
• contact information including email address.
• demographic information such as postcode, preferences, and interests
• other information relevant to customer surveys and/or offers.

We may periodically send promotional emails about new products, special offers or other information using the email address which you have provided. If you do not wish this to occur, please contact us and we remove you from our marketing data base.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites relevant to your search. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.