Shipping Policy

Order Processing:

  • Orders are processed Monday through Friday, excluding holidays.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times:

  • Standard Shipping: Delivery within 5-10 business days.

Note: Shipping times may vary depending on your location or during peak periods. It is always preferrable to deliver to a workplace address to minimise the risk of no one being home to receive the delivery.  

Shipping Rates:

  • Standard Shipping: Charges are dependant on your location and are calculated at checkout based on individual item size and weight. For deliveries outside metro areas extra costs may be incurred. Please contact the store for exact pricing for regional areas.

International Shipping:

  • We currently do not offer international shipping. Orders can only be shipped within Australia.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track your order using the provided tracking number on the courier’s website.

Insurance: 

Goods have minimum insurance coverage whilst in transit 

For a peace of mind when buying online you can opt for an additional insurance cover on the delivery of your goods.  This is particularly helpful if you live in a remote location and the goods must be shifted to local forwarding couriers or you simply would prefer that whatever happens the goods and your investment are protected.   

Lost or Damaged Items:

  • If your order is lost or damaged during shipping, please contact us immediately.
  • Retain all packaging and documentation and email us at info@musicatnoosa.com with your order number and a description of the issue.
  • We will work with the courier to resolve the issue as quickly as possible.

Contact Us:

  • If you have any questions about our shipping policy, please contact us at:

What our Customers are saying

Excellent
Based on 159 Reviews
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Mia Hacker
January 24, 2024
Great range of products and very friendly staff. Highly recommended.
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Carlie Wacker
January 18, 2024
Rob and the team are skilled musicians and absolute legends. They have everything an emerging or experienced musician, singer, emcee would need. Its not uncommon to walk in on a jam. Love Music @ Noosa
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Paul Bennett
January 11, 2024
From my initial phone enquiry through to walking out the door with great equipment and advice Max and the team were first class. Love my new guitar and amp etc but it’s also the relationship built between customer and staff. Future purchases will no doubt be made and I look forward to seeing everyone there again soon. Paul.
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Jacquie Meyer
December 16, 2023
Great service. Went in to buy a piano that I had started to research. Customer service was fabulous and the gentleman who helped me was a guitar player not even a pianist. Purchased the piano after he spent a long time educating me on the options. Piano was delivered and installed without any issues. Highly recommend
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Melissa Tuffley (MelissaT Nutrition)
December 6, 2023
Friendly and knowledgeable service, good range of products and prices.
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Jodie Buchanan
December 2, 2023
Always a friendly greeting when you arrive in store
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Steve Lincoln
November 20, 2023
Came in clutch for a guitar rental last minute for a wedding processional. Ended up falling in love with an irresistible Cole Clark that I am taking back home to the states. Had to have it shipped to our hotel in Sydney and they took care of everything.