Refund policy

Refunds and Returns

New Products

You are entitled to a refund, repair, exchange, or credit if the product you have bought is:

•     faulty.

•     significantly different to those shown or described to you; or

•     not doing what they are supposed to do.

Under The Australian Consumer Law as found on the ACCC website https://www.accc.gov.au/  you are not entitled to a refund if you simply ‘change your mind’ or are responsible for the damage.

When you buy, you should choose carefully. We do suggest that you research products before purchasing.

Please keep your receipt as proof of purchase.

There are certain situations where no refund, or a partial refund is granted (if applicable)

·         Books with obvious signs of use.

·         CD, DVD, VHS tape, software, video game, cassette tape, or vinyl records that have been opened.

·         Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

·         Any item that is returned more than 30 days after delivery.

Second Hand Products

Music at Noosa is a licensed second-hand dealer and have been operating from our Noosaville store for over 20 years.

Second Hand purchases have a 7 day return policy.

 If there is an issue with your purchase, please contact us immediately so we can try to rectify any problem.

Please be aware that second hand instruments are sold in “as is” condition and are not new. Therefore, second hand instruments may have imperfections and will exhibit wear and tear dependant on the age and condition of the instrument.