Shipping policy

Shipping Timelines

We aim to get your product delivered to you as soon as possible, however delivery times are dependant on numerous factors including the delivery location and the courier network at the time of shipping. 

Products Damaged in Transit

Our couriers will endeavour to supply you with the product you have ordered from us and in the condition that the goods were dispatched, however on occasion goods may be damaged in transit to you. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods.

Receiving goods

Check the box thoroughly for any damage like punctures, moisture or tearing in the cardboard.

If the box has damage, make sure that the driver has marked the box as damaged and sign for the goods accordingly.  Without the notification of damaged boxes on the consignment the freight company cannot be held responsible for the damage and the person signing for the goods becomes liable.

Check the product thoroughly and ensure that you contact Music at Noosa immediately if any damage has occurred so that we can try to rectify the issue.

For a peace of mind when buying online you can opt for an additional insurance cover on the delivery of your goods.  This is particularly helpful if you live in a remote location and the goods must be shifted to local forwarding couriers or you simply would prefer that whatever happens the goods and your investment are protected.  Please see the shipping options in your checkout cart or shipping calculator.

It is always preferrable to deliver to a workplace address to minimise the risk of no one being home to receive the delivery. 

Returning Goods

In the event of an item being approved by us to be returned for replacement, exchange or refund/store credit, all freight costs are to be borne by the purchaser except when there is damage to goods upon arrival or the product is dead on arrival (electronic equipment). All returns will incur a 20% restocking fee.

Please ensure the goods are re-packed as well as they can be and ready for pickup.

We will send you a consignment tracking number and notification that a pickup will occur soon.